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Valve Discontinuing Physical Steam Gift Cards Due to Scam Concerns

3 sources

Valve announced it will stop restocking physical Steam gift cards in stores, with the phase-out completing in 2026. The company cited widespread scams where fraudsters trick victims into purchasing gift cards and surrendering the codes, often targeting elderly and vulnerable individuals. The decision ends a 14-year run of physical gift cards and reflects Valve's inability to fully combat the scam problem despite working with law enforcement and retailers.

Valve has decided to discontinue physical Steam gift cards after more than a decade of availability, according to a support page announcement. The company cited persistent scams as the primary reason, explaining that fraudsters use various social engineering tactics—impersonating government officials, family members, or other authority figures—to convince victims to purchase gift cards and provide the codes. Scammers particularly target elderly individuals and other vulnerable populations. Despite implementing multiple countermeasures including warnings on cards, working with law enforcement, limiting retail availability, and removing suspicious cards, Valve determined these efforts were insufficient. The company will allow existing stock to sell through in 2026 before ceasing restocking entirely. Valve plans to continue offering Steam Digital Gift Cards and is working to improve the digital option with features like guest checkout, though current limitations include lack of scheduling and the requirement to know the recipient's email or Steam account.

What different sources said

  • Valve is phasing out physical Steam gift cards due to scammers

  • PolygonCenter

    Valve ends physical Steam gift cards due to widespread scams

  • Valve kills its retail gift card program due to scammers

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