NHRC Orders Investigation into Pantheerankavu Toll Plaza Complaints in Kerala
India's National Human Rights Commission has directed the Kozhikode District Collector to investigate complaints against the Pantheerankavu toll plaza on National Highway 66, with a directive to take action within eight days. The complaints, filed through public interest litigation by human rights activist Noushad Thekkayil, allege misconduct by toll staff, traffic delays affecting emergency vehicles and commuters, and safety infrastructure deficiencies. The intervention addresses growing concerns about toll plaza operations affecting highway safety and commerce in one of Kerala's busiest highway sections.
The National Human Rights Commission has intervened in operational issues at the Pantheerankavu toll plaza on NH 66 in Kozhikode, Kerala, following a public interest petition alleging staff misconduct, traffic congestion, and safety concerns. Complaints came from diverse highway users including truck drivers, ambulance operators, tourist vehicle operators, and daily commuters, who reported frequent delays particularly during peak hours, discourteous behavior from toll staff, and inadequate supervisory oversight. The petition highlighted specific issues such as difficulties with digital payment systems (QR codes and UPI), lack of customer service training among staff, and recurring bottlenecks that disrupted commercial transport schedules and emergency vehicle movement. The NHRC has directed the District Collector to examine all complaints and take appropriate action within eight days in consultation with stakeholders. Toll plaza operators indicated willingness to cooperate with the investigation and implement necessary changes based on the Collector's instructions. The Commission's action reflects broader concerns about traffic management and operational standards at similar toll facilities across India's highway network.
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NHRC directs Collector to examine Pantheerankavu toll plaza complaints
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