Indian Court Orders Flipkart to Pay ₹1.51 Lakh for Delivering Wrong Air Purifier Model
The District Consumer Disputes Redressal Commission in Telangana ordered Flipkart and its seller to pay a customer ₹1.51 lakh in compensation after delivering a Qubo Q500 air purifier instead of the ordered Qubo Q600 model. The customer purchased the device in October 2025 due to severe air pollution and health concerns, but Flipkart allegedly refused to mark the delivery as failed and later cancelled the replacement without consent. The ruling highlights e-commerce platform accountability for deficiency in service and unfair trade practices in India's consumer protection framework.
A consumer court in Adilabad, Telangana has held Flipkart Internet Private Limited and seller Consulting Rooms Private Limited jointly liable for delivering the wrong air purifier model to customer Swasthik Rathod. Rathod ordered a Qubo Q600 model for ₹8,398 in October 2025 but received a Qubo Q500 instead on October 16. After requesting a failed delivery marking and later seeking a replacement, Flipkart allegedly cancelled the replacement claiming stock unavailability and changed the product listing. The commission found that both parties failed to exercise due diligence, refused to appear in court, and engaged in unfair trade practices. The court ordered a refund of ₹8,398 with 12% interest, ₹1.51 lakh compensation (reduced from the claimed ₹2 lakh), and ₹7,000 in litigation costs, with compliance required within 45 days.
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- Times of IndiaCenter
Court orders Flipkart to pay Rs 1.51 lakh for delivering wrong air purifier model
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